Warranty & Returns



Refund/Exchange Policy 

Upon receiving your order, we ask that you thoroughly inspect and test all products purchased for defects or issuesthe manufacturer may have potentially overlooked.  Ecig.com offers a 30 day warranty/return on qualifying products only. If your product appears or functions defectively, you have 30 days from the date the package is delivered to contact Ecig customer service for a resolution to the problem. If your product is received and appears to be dead upon arrival or if your item is completely missing from your shipment, you have 7 days to contact Ecig customer service. If you are not satisfied with the product, you have 30 days from the date item was delivered to contact Ecig customer service; there will be a 15% restocking fee to return the item at that time.

Email us directly: [email protected]

Chat with us or call us at 1-855-512-ECIG (3244) 7 days a week, 9am – 1am EST

 

The following list of products do NOT qualify for returns or exchanges.

Any e-Liquid

External Batteries

Wick/Coil


If you find you need to return the product, please read the following:

  • If you receive a damaged product in your shipment, please take pictures of product, shipping box etc and email them to [email protected] immediately. After the pictures are sent customer support will contact you about getting the product replaced.
  • If you received the wrong product please take pictures of the incorrect product and email with your order information to [email protected] You do have the option to purchase the product at a 10% discount or ship the product back to us; we will refund shipping and send the correct product out.

  • When returning product please include all product components such as product packaging, manuals, charging cords, cases, wicks, replacement glass etc. Failure to send all pieces of product back will result in a delay for a resolution to the issue.

  • Once you have received authorization from an Ecig representative to return the product please be sure to include order number or ticket number in/on the shipping box. Lacking this information can cause delays in processing your package.

If you feel your package is lost please email [email protected], chat or call us at 1-855-512-ECIG (3244) for assistance.


Shipping Address for Authorized Returns:

Fulfillment Center

10600 South Pennsylvania Ave.

Suite 16 #9030

Oklahoma City, Oklahoma 73170


Order Cancellation Policy 

In the event that you need to cancel your order after it has been placed with our system, we ask that you contact us immediately at [email protected] or 1-855-512-ECIG.  Please note that once your order has been shipped from our facility, we will not be able to authorize your cancellation.

 

Compatibility 

Please thoroughly read the descriptions and specifications provided on the pages of our products, as we do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.

 

Consumer Protection

Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights that vary by state to state.