Warranty coverage expires 30 days after receipt of the item, claims will only be processed if the merchandise is within the warranty period no exceptions. We do not cover the cost of shipment for a warranty return, or any type of return. We do not accept returns if a product is non-defective and functional, such as for any minor aesthetic reasons. If your product is received and appears to be dead upon arrival or if your item is completely missing from your shipment, you have 7 days to contact Ecig customer service.
Issues covered by warranty:
Issues not covered by warranty:
Items not covered by warranty:
Wrong items ordered
If you purchase the wrong item(s) ecig.com you may email into [email protected], call in to the support line, or chat with a live representative for returning the item. Depending on the item(s) of a return you may or may not be approved for a return. If you are approved for a return it would be a 15% restocking fee on the item(s) minus the shipping cost which is non-refundable.
Any issues not covered by our warranty will be resolved by the manufacturer.
All returns must be postmarked within 14 days of notification of approval of return.
Please note that we may request for you to email/send pictures of damaged or defective merchandise prior to sending the items back. We may also email you with troubleshooting steps in an attempt to save you the time of returning the items.
If an item returned is deemed to be in working condition and not defective, you will be responsible for the return shipping cost of the item to return it to you.
You will be responsible for the shipping charges to us. Shipping charges are NON REFUNDABLE. If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery. For example, if you received free shipping, but it cost us $5.99 to ship the product to you, we will deduct $5.99 from your refund. This may be higher or lower depending on the weight. ALL SHIPPING COSTS ARE NON REFUNDABLE.
If you find you need to return the product, please read the following:
If you feel your package is lost please email [email protected], chat or call us at: 1-855-512-ECIG (3244) for assistance current hours of operation are Monday Thru Friday 9 am to 6 pm EST.
Shipping Address for Authorized Returns:
10600 South Pennsylvania Ave.
Suite 16 #9030
Oklahoma City, Oklahoma 73170
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