Ownership of packages accepted by USPS transfers to the buyer. We cannot be responsible for lost, held, damaged packages, incorrect shipping info, stolen packages or mis-delivery errors via carrier (example: delivered scan but not delivered). Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. There will be NO exceptions to this policy.
At ecig.com we have a couple of different shipping methods to choose from. It is important to know that the shipping method you choose will not speed up the processing time of your order. Orders are processed on a first come, first serve basis. In some situations though, it may take up to 3 to 4 days to process and ship your order. Our packages are packaged discreetly for your security. We try our hardest to get all our packages out quickly.
USPS is one of the most affordable methods to ship packages to our customers. USPS delivers packages six days a week (Monday – Saturday) and work very hard to get the mail out. The only downfall to USPS is the lack of tracking updates and most of the time you will have your package before tracking has been updated.
USPS First Class Mail
First Class mail is the standard for our shipping. We can only fit 13 ounces worth of product in a first class mail package. This is most common shipping method chosen by our customers. It will normally get to its destination in 3 – 7 business days.
USPS Priority Mail
USPS Priority Mail is slightly faster than first class mail. We calculate the rate based on the size of the order and the kind of priority mail package that will need to be used. These packages typically arrive to our customers in 2 – 3 business days.
We offer a free shipping method at ecig.com for all domestic orders over $40. When a customer chooses free shipping we ship via the least expensive method possible. Our system will pick the best method for us to use so your package may ship via USPS, FedEx, or UPS depending on cost. Free shipping will never work on international orders or orders to Hawaii and Alaska.
At ecig.com we ship packages worldwide. Keep in mind we are unaware of your local laws and you, the customer assumes all shipping risk. Once the package leaves our hands there is nothing we can do from that point. We ship all international mail via USPS, UPS or FedEx. If you order any e-liquid, your customs form will be labelled as e-liquid. We will not stretch the truth or under declare values on any packages. We offer a variety of international shipping methods. In certain cases, the packages may get held up in customs, or never delivered.
Note: Customers are responsible for all customs and duty fees when importing products into their country. We apologize for the inconvenience but international customers assume that risk, and once we ship it internationally we consider it a finalized sale.
International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges.
We ship at your own risk, but there is a chance they WILL BE confiscated. We are not responsible for these products if done so.
Order Cancellation and Alteration Policy
If you are wanting to cancel your order please contact us immediately, your order cancellation will depend on where your order is in the processing stage and can be determined at the time of your contact. Please note once an order has been issued a tracking number, it cannot be cancelled. At this point, you can refuse the package with your delivery carrier and once the package is received back at is original location your refund can be processed. Currently, you can not make other alterations to the order after it is placed. If you need to make changes to items in your order, you can cancel it as long as the order has not shipped or been issued a tracking number, and place the order again.
Please visit that page here for further information.
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